Overview
The Customer Care team makes sure home buyers receive the very best care following their home buying experience. This is a customer-facing role where clients expect high standards of quality. You’ll provide answers and practical help, with a focus on quality and professionalism. Reporting to the Customer Care Manager, you will support them in fulfilling responsibilities and contribute to the overall success of the business through efficient administrative support.
Responsibilities
* Work closely with the Customer Care Manager to ensure relevant administrative tasks are dealt with efficiently
* Perform general departmental administration tasks as required to meet the needs of the department
* Manage and maintain relevant filing systems and databases
* Liaise with internal and external customers/contacts to ensure a smooth flow of information and work between the department, Head Office and other internal/external departments
* Monitor costs incurred by the department
* Ensure effective processing of documents through Company systems within set time frames
* Provide other appropriate ad hoc duties and administrative support within the Division as required
Qualifications and Skills
* Experience in an administration/secretarial role
* Intermediate to advanced proficiency in MS Office and strong written English
* Ability to generate professional correspondence unaided
* Self-disciplined with good time management and ability to manage multiple priorities
* Ability to multi-task and work efficiently and accurately under pressure
* Team player with a professional and pleasant manner in dealings with internal and external customers
* Excellent telephone skills
Benefits and Working Arrangements
* Competitive Bonus Scheme
* Private Medical Cover – Single
* 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Company Information and Opportunities
We’ve been nationally recognised as a 5-star housebuilder since 2010 for delivering high-quality homes. We combine the brightest minds, the latest technology, and a commitment to putting customers first. We offer tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to help us stay ahead and build the homes Britain needs.
Barratt adopts a hybrid working model where, where roles allow, office-based colleagues divide time between the office, construction sites, sales offices, and home working. We recognise the benefits of an effective hybrid culture for the Company and our colleagues.
About Barratt Redrow and Diversity
We are building an organisation where anyone with drive and talent can pursue the career they want, and a culture where anyone, regardless of gender, race, age, sexuality, disability, background or other characteristics, can progress and be proud to work for us.
Additional Benefits
Private medical cover, pension schemes with up to 10% employer contributions, annual health assessment, cycle to work scheme and other lifestyle discounts, death in service, paid volunteer and study leave, enhanced family-friendly policies, share buying schemes, and more.
About Southampton
Our dual-branded Barratt Redrow divisions combine Barratt Homes and Redrow brands, delivering award-winning quality and innovative design. We have held 5-star status from the Home Builders Federation since 2009.
Where you’ll be working
Based at our office or one of our sites, as the role dictates.
Equality, Inclusion and Sustainability
We are committed to diversity and inclusion and to building a sustainable tomorrow. See how our colleagues are building tomorrow together.
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