Operations Supervisor
Location: Haydock
Employment type: Full Time, Permanent
Working Hours: Monday to Friday with overtime available
What's in it for you…
We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job — you're starting a career with real support behind it.
28 days annual leave plus the option to buy 5 additional holidays.
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Enhanced Maternity Pay
Long service recognition
Active local social committees
Regular social events
Paid volunteering opportunities in your community
About the role…
Working in conjunction with the operational team, the Operations Supervisor is responsible for day to day management of the engineers, technicians, vehicles, associated plant & equipment ensuring delivery of great customer service. The role is also required to carry out audits on site, ensuring your team are working safely, efficiently and ensuring that work is completed within the required timescale.
As a Operations Supervisor you will…
Day to day management of engineers/technicians staff, vehicles, equipment, and issues arising from site activity.
Monitor performance of engineers/technicians with respect to Health and Safety, Quality and Environment
Front line People Management responsibilities such as return to work interviews and investigations
Responsible for Vehicles; Plant & Equipment, ensuring they are operated and maintained as intended
Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited.
Operate in line with Company policies and strategies and be proactive in promoting improvement locally.
Ensure all incidents are reported and investigated.
Monitor performance and safety requirements regularly.
Work closely with management team to ensure work is pre-sited and pre-planned when required.
Identify and react swiftly to resolve problems before they escalate.
Always establish good relationships and communication and resolve issues and early resolution of any potential problems.
Client site liaison including client audits.
Subcontractor monitoring
About you…
Driving Licence
Proven experience in a previous Supervisor Role within the Utilities Sector – preferably in the Drainage Industry
Proven experience of working in customer service or a customer focused environment. Professional, customer focused with a good standard of verbal and numerical reasoning.
Working knowledge of Health and Safety
Knowledge of waste network operations business processes
IT literate and proficient in Microsoft Office package
Our commitment to Equal Opportunities...
We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we're committed to building a diverse and inclusive workforce.
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Next steps...
If you're interested in this opportunity, please apply or reach out to the Careers Team for more info