This is a fantastic opportunity to join a leading business in the company car leasing market. Based on the outskirts of Watford with a free shuttle bus from Watford Junction and an amazing building and environment.
Are you passionate about making a positive impact on customer experiences and contract processes? We're on the lookout for a Contract Management Advisor to be a key player in our clients team.
What You'll Be Doing:
Making Agreements Perfect:
* Tackling agreement amendments like a pro.
* Guiding and coaching other team members.
* Becoming an expert in at least one agreement amendment process.
Delivering First Class Customer Service:
* Taking ownership and exceeding targets.
* Juggling inbound and outbound interactions like a pro.
* Being the go-to person for all things customer-related.
* Navigating tricky conversations with finesse.
* Always on the lookout for ways to improve how we do things.
Building Relationships:
* Connecting with colleagues and clients.
* Knowing when to ask for help.
* Treating everyone with respect and kindness.
* Thriving as part of a fantastic team.
Balancing the Books and Legal Stuff:
* Making sure everything is GDPR-compliant.
* Asking the right security questions.
* Double-checking everything before hitting send.
* Crunching numbers for accurate quotes.
Fuelling Business Growth:
* Understanding the business and team goals.
* Spotting opportunities and pointing them in the right direction.
* Putting the customer experience first.
* Sharing your insights for continuous improvement.
Who You Are:
* Has some level of experience in the automotive trade.
* Detail-oriented and numbers-savvy.
* A communication champion, both written and spoken.
* Polite and professional on the phone.
* Always looking for ways to up your game.
* Curious and inquisitive, asking the right questions.
* Organised and a time-management expert.
* Team player.
* Confident in navigating conflicts.
* Great at explaining complex concepts.
Ready to dive into a role where your skills shine, and you can grow alongside a fantastic team?
Apply now and take the first step to joining an exciting and progressive business as they enter their next stage of growth.
Required Skills:
Automotive Contract Management Customer Experience Ownership Continuous Improvement Coaching Security Customer Service Business Communication Management
Salary Package:
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