At Frasers Group, we’re rethinking retail through digital innovation and unique store experiences, serving consumers with the world’s best sports, premium, and luxury brands globally. As a leader in the industry, we elevate the retail experience with brands like Sports Direct, FLANNELS, USC, Frasers, and GAME.
Our mission: We are building the world's most admired and compelling brand ecosystem.
Our purpose: We aim to elevate the lives of many by providing access to the world’s best brands and experiences.
Our team is driven by principles such as:
* Think without limits: Think fast, fearlessly, and lead your team.
* Own it and back yourself: Take responsibility for your role and results.
* Be relevant: Stay relevant to our people, partners, and the planet.
Are you ready to join the Fearless?
Job Description
Your role involves leading a team of technicians, with responsibilities including:
* Deputising for the IT Workshop Manager
* Serving as an escalation point for technicians and stakeholders
* Overseeing stock control and reordering
* Coaching and mentoring your team
* Driving service improvement initiatives
* Developing IT Workshop procedures
* Providing performance feedback
* Conducting team meetings and return-to-work interviews
* Ensuring team targets are met
* Collaborating on project deliveries and store configurations
Qualifications
Requirements:
* Experienced and confident leader
* Knowledge of policies, procedures, and enforcement
* Ability to manage under pressure
* Effective decision-making and delegation skills
* Strong organizational and time management skills
* Understanding of stock control and asset management
* Basic knowledge of IT security and data protection
* Excellent communication skills
Additional Information
We offer a range of employee benefits and perks, including recognition schemes, bonuses, events, leadership sessions, store visits, wellness programs, and support services to promote wellbeing.
Our recruitment process involves multiple interview stages, focusing on cultural fit and technical skills.
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