1. Management
> To carry out the duties of a support planner for named service users
> To maintain accurate and up to date records as specified within each service
> Work with relevant business partners in the recruitment, induction, development, training and engagement of the staff providing the service
> Co-ordinate and supervise a team of community support workers to provide an effective and reliable service
> To support and manage the performance of members of the staff team including:
▪ To provide support and feedback to the staff members on their social care practice.
▪ To support new team members during their probationary period to undertake and complete induction tasks.
▪ To support students on placement within the team to gain experience and meet their learning objectives.
▪ Make necessary adjustments to cover absence within the team, in line with the policies and procedures of the organisation.
▪ Construct staff rotas as required.
▪ In the absence of a service manager to ensure that a clear work plan/rota is in place for staff, reflecting the needs of service users.
▪ Carrying out investigations
▪ Ongoing mentorship of staff team
▪ Carrying out supervision of support workers
> Provide guidance and support to social care workers and students including:
▪ In conjunction with the service manager accept delegated responsibility for the orientation and induction of any new social care workers, relief staff or students placed within the team.
▪ To support and advise social care students on placement within the team
Job description and person specification 3
▪ To contribute to the workplace assessment of staff within the team undertaking an SVQ in Social Care.
▪ To guide and support other staff or students undertaking tasks related to the physical, social and emotional needs of service users, ensuring that they are aware that their performance must meet Health and Social Care Standards, organisational policies and procedures and the S.S.S.C. Codes
of Practice.
▪ To assist support staff to develop their support planning skills and written communication in relation to service users’ needs ensuring their written records are maintained in line with the organisation’s
policies and procedures.
▪ To support staff to prepare and present reports for service users reviews
▪ Participate in case conferences/reviews liaising with other members of the multidisciplinary team as appropriate.
> To work effectively to manage the running of the service in the absence of the service manager/registered
manager.
> To undertake any other relevant duties within the overall scope of this post as may be required by the line manager, which is reasonable and consistent with the grade of senior practitioner.
2. Service delivery
> To act as the single point of access for referrals from the hospital and other sources and provide daily coordination and support for Volunteers and Service Assistants delivering the service
> Liaise with hospital/community staff at hospital/community hospitals/GP surgeries to promote the service,
receive referrals, and provide a timely response to questions about the eligibility of a patient
> Ensure that service users’ needs are assessed
> Develop the service, providing support, leadership and motivation to the staff and volunteers
> Undertake service user visits if necessary
> Recording and reporting of activities undertaken and highlighting any changes in a service user’s condition
and ensure that appropriate actions are taken if a service user’s health deteriorates.
> Liaising with health, housing and other professionals to ensure that the needs of the individual are consistently met.
> To ensure as safe as possible a living environment for service users through carrying out risk assessments and providing information/advice whilst respecting their individual dignity, choice and rights.
> To carry out follow-up welfare checks and visits as required and assist service users with their activities to re-enable their daily living skills for up to the maximum support period.
> Carry out needs and risk assessments with service users, liaising with referrers as necessary.
> Provide practical and emotional support such as; mobility aids loans, transport, companionship, assistance with shopping, helping access to groups and activities
> Signpost to further support available; liaising with Community Connectors, external organisations, partners and voluntary and community sector colleagues
> Contribute to the health and safety and security of service users and staff
▪ To be familiar with all emergency procedures and put these into effect promptly, giving priority to the safety of service users and staff.
▪ To report all equipment faults or deficiencies in facilities or procedures that will affect the safe and efficient delivery of the service.
▪ To carry out risk assessments in relation to relevant areas of service user or staff activity.
3. Quality and performance
> Ensure that the service is efficient, reliable and delivered consistently with national and local guidelines, using the Quality Standards Framework as a basis for assessment
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .