About RAAM
At RAAM, we're at the forefront of fire safety, electrical, and renewable energy solutions, delivering cutting-edge, high-quality services to commercial, industrial, and residential clients. With a strong commitment to safety, compliance, and innovation, our expert team handles everything from design and installation to inspection and maintenance.
About the role
Role type: Permanent Full time, 40 hours per week Monday to Friday.
Location: Head Office, Enfield
The Scheduler will play a crucial role in coordinating and optimising engineers' schedules across different departments on a daily, weekly, and monthly basis, ensuring they have all the necessary information for their tasks. This position requires excellent communication skills, strong attention to detail, and the ability to prioritise and manage multiple tasks simultaneously.
What you'll be doing
* Meet and greet visitors to the office
* Oversee scheduling for contracts
* Coordinate appointments and schedule engineers
* Inputting job information into work flow system
* Address customer and tenant inquiries
* Handling incoming and outgoing phone calls in a professional manner
* Assist with general administrative tasks
* Promptly escalate issues to managers
* Participate in regular meetings with project managers/coordinators to discuss progress and deadlines
What we're looking for
Essential:
* Experience with customer service skills
* Confident in learning new programs
* Strong numeracy, verbal, and written communication skills
* Proven ability to take initiative and meet deadlines
* Strong interpersonal skills with a collaborative approach to teamwork
* Proficient with Microsoft Excel and Word
* Strong administration and organisational skills
* Locally based or able to commute
Desirable:
* Describe the experience and attributes of the ideal candidate
* Knowledge of construction industry
* Knowledge of other Microsoft packages
What we offer
* 25 days holiday plus bank holiday
* Company Pension
We are committed to embracing a diverse and inclusive work environment and aim to attract the best people. We offer equal opportunities to any candidate to allow them to fully participate in the recruitment process. Should you need some help along the way please let us know when we get in contact.
Why join us
As a company, we are warm and friendly and enjoy working together collaboratively, to deliver safe fire safety service that exceed our client's expectations.
We take pride in attracting top talent and creating a culture where curiosity, ambition, and enjoyment thrive. At RAAM, we invest in training and apprenticeships to build a skilled, motivated workforce—empowering our people to grow while driving long-term success for our clients and company.
Application Process
We begin with an initial interview via teams or telephone, and then successful candidates are invited to a second-stage, face-to-face interview with a skills assessment at our Head Office in Enfield.
Please note that we do not accept applications from recruitment agents and these applications will automatically be rejected.
We reserve the right to close this vacancy if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are committed to embracing a diverse and inclusive work environment and aim to attract the best people. We offer equal opportunities to any candidate to allow them to fully participate in the recruitment process. Should you need some help along the way please let us know when we get in contact.
Applicants may be required to complete background and credit checks due to the nature of the role.