OwenReedislookingforaSeniorReceptionistforatoplawfirminLondon. OwenReedisrecruitinganexperienced SeniorReceptionist toleadtheFrontofHousefunctionwithinaprestigiousLondonlawfirm.Thisroleisidealforapolished,client-focusedprofessionalwithprevious lawfirmreceptionexperience ,whocansuperviseateamandconsistentlydeliverafirst-classclientexperience. Youwillactasthefirmsambassador,ensuringreceptionandclientareasoperatetothehighestprofessionalstandards. KeyResponsibilities Actasthefirstpointofcontactforallclientsandvisitors,providingaprofessionalandwelcomingservice Lead,superviseandsupporttheLondonReceptionteam,managingrotas,absenceandcover Embedaproactive,client-focusedcultureacrossFrontofHouse Developandimplementcallhandlingproceduresincollaborationwithseniorstakeholders Handlechallengingclientsituationswithtactanddiscretion Monitorpresentationstandards,behaviouranddresscodeinclientareas Conductappraisalsandmid-yearreviewsforreceptionstaff Ensurereceptionandmeetingroomsarealwaysprofessionallypresentedandclient-ready Co-ordinatecatering,refreshmentsandroomset-upsformeetingsandevents SupportMarketingandFacilitiesteamswithclienteventsanddelegatemanagement Manageclient-relatedreceptionbudgets Handledeliveries,incomingpostandgeneraladministrativesupportwhenrequired CarryoutCRMdataentry,invoiceremindersanddiarymanagementforlargemeetings Skills&ExperienceRequired Previousexperienceasa Receptionistwithinalawfirm (essential) ExperiencesupervisingormentoringreceptionorFrontofHousestaff Exceptionalclientserviceandcommunicationskills Professional,confidentanddiscreetmanner Strongorganisationandattentiontodetail Abilitytoremaincalmandeffectiveinafast-pacedenvironment