Position Summary
Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
Drives the financial performance and sales of the designated store area by reviewing and evaluating profit/loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.
Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.
Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability and measures progress, identifies improvement opportunities, and promotes continuous learning.
Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides staff in applying these principles in daily operations.
Builds high-performing teams by embracing diversity, creating a culture of belonging, and supporting associates' growth and development. Works collaboratively, communicates effectively, and attracts and retains top talent. Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart's goal of positive community impact through initiatives like local giving and waste reduction.
Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short-term and long-term goals. Encourages innovation, supports change, and drives continuous improvement through technology and skill development.
Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and additional benefits like disability coverage, discounts, military leave, and more. PTO and PPTO are provided based on job classification and tenure, complying with applicable laws.
Live Better U is a Walmart-paid educational benefit program covering high school to bachelor's degrees, English Learning, and certificates. Eligibility varies by employment status, with benefits subject to change. For more information, visit One.Walmart.
The hourly wage range for this position is $31.25-$38.46 plus differential, with additional performance bonuses. Compensation may include regional pay zones based on location.
Minimum Qualifications
2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.
Preferred Qualifications
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Primary Location
16280 Dresden Ave, East Liverpool, OH 43920-9024, United States of America
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