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Overview
Office based Monday to Friday. This is an exciting opportunity to provide exceptional customer service, support customers, and potentially upsell where appropriate.
Responsibilities
* Process customer orders accurately and in compliance with company policy and procedures.
* Monitor order status and communicate any issues to customers.
* Liaise with customers, build solid relationships, and provide excellent customer service, ensuring customer care calls are carried out across key accounts.
* Respond to customer enquiries providing after-sales support, including technical advice.
* Accurately maintain records of customers on the CRM system.
* Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.
* Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.
* Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Requirements / Qualifications
* Strong verbal and written communication skills, sharing information clearly, professionally, and courteously.
* Previous sales experience with proven success in sales through a service approach.
* Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
* Empathy and patience when dealing with customer concerns, demonstrating a customer-centric approach.
* Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.
* Ability to keep calm under pressure and adapt to changing priorities in a fast-paced environment.
* Positive attitude, resilience, and a strong commitment to delivering excellent customer service.
* Proficiency with Microsoft Excel and Word; familiarity with SharePoint, Dynamics 365 would be an advantage.
Employment details
* Employment type: Full-time
* Seniority level: Mid-Senior level
Location notes and other postings on the page indicate multiple related roles in the Portsmouth/Southampton area and surrounding locations.
Reference to other postings and timelines are kept here to preserve context from the original listing.
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