Job Description:
We are currently looking for a highly customer-focused and enthusiastic Desktop Support Engineer, with a genuine interest in solving IT issues, to support our client.
The employee will need to work from the office in Basildon.
This is a full-time, position working a 37.5-hour week Monday – Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required.
Due to the nature of our client's work the successful candidate will need to obtain SC Security Clearance.
The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.
Responsibilities
1. Working on behalf of DXC Technology.
2. Providing a wide range of Deskside support to end users in office environments
3. Work to resolve issues accurately and efficiently, within set targets and in a professional manner
4. Maintain a dedicated commitment to service quality & customer experience
5. Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
6. Work comfortably on your own, or part of a team, identifying and prioritising incidents, requests, & escalations accordingly
7. Work well within the client environment
8. Ensure that all activity is accurately documented and recorded in line with ITIL practises
9. Contribute to the creation and up-keep of Knowledge Base Articles
10. Be comfortable working in a highly regulated environment, adhering to local and global policies
11. Work healthily and safely, in accordance with DXC training and policies
12. Adhere to all IT Asset Management procedures & policies
13. Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
14. Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
15. Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
16. Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients
Essential Skills
17. Ready to learn and face new challenges
18. Excellent written and verbal communication skills
19. Ability to work independently and as part of a small team
20. Ability to work well with global teams
21. Experience of working in Desktop support role (3yrs+)
22. Tested software and hardware troubleshooting skills
23. Experience of supporting all Windows operating systems
24. Experience of supporting Microsoft Office suites including Office 365
25. Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems
26. Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
27. Server Hardware support experiencing (racking & providing Hands & Eyes support)
28. Printer hardware knowledge
29. Willingness to support essential out of hours work when required
What We Will Do For You
30. Competitive compensation
31. Pension scheme
32. DXC Select – Our comprehensive benefits package (includes private health/medical insurance,, gym membership and more)
33. Perks at Work (discounts on technology, groceries, travel and more)
34. DXC incentives (recognition tools, employee lunches, regular social events etc)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.