Rentokil Pest Control Administrator - Maternity Cover
Join Our Team and Make a Difference
We are currently seeking an Administrator to join our dedicated team at the Dudley office for our Pest Control business. If you enjoy solving problems and providing excellent customer service, this could be the perfect opportunity for you
Why Join Rentokil Initial?
* Competitive Salary Package: Start with a basic salary of £23,992 per annum
* Benefits: Discount scheme, bonus and career opportunities
* Work-Life Balance: Full-time, Fixed term(Initially 6 months) role, Monday to Friday (37.5 hr week)
* Hybrid Working: Wednesday and Friday in the office
* Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role
The Pest Administrator will be responsible for Credit control and administration for all customers as a part of our Pest Control business. This covers a wide range of queries and helps resolve any customer disputes and ongoing issues
Key Responsibilities:
* Providing a high level of customer service to deal with complaints linked to accounts
* Managing Purchase Orders and raising credit notes
* Controlling and monitoring daily query levels
* Highlighting and escalating process gaps
* Handling inbound calls
* Developing good relationships with internal stakeholders
* Any other ad hoc administration duties
* Credit Control of 60 day + debt
Requirements
Requirements:
* Experience in credit control
* Experience in dealing with high-volume inbound calls
* Experience working within a customer service environment
* Ability to work to tight deadlines
* Excellent IT skills including MS Office
* Excellent written and verbal communication skills
* Good organisational skills
* Experience working with a credit management system would be an advantage
Benefits
Benefits:
* Additional opportunities to earn more with regular bonus and commission schemes.
* Salary grading system - linked to performance for those keen to develop their career within our business.
* Opportunity to contribute to a Private Healthcare scheme.
* Enrolment in our company pension scheme.
* Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
* Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
* Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
* Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting "People First"
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here