Receptionist - Full time - 40 hours
Crabwall Manor Hotel & Spa is an historic 17th Century Manor House. The hotel boasts of 55 well appointed rooms, as well as a Leisure Spa Swimming Pool, Steam room, Jacuzzi, and Conference facilities up to 150. The hotel is proud to be included within the most stunning and popular wedding venues in Cheshire
Crabwall Manor Hotel & Spa offers you free parking and is just five minutes' drive from the M56 motorway, and a 3-mile drive from Chester's historical city.
Role Overview
To ensure the highest standard of guest care and welcome are demonstrated at all times. To ensure team complete relevant procedures as laid down by the Company.
Duties and Responsibilities include:
* Ensure team provides an effective, efficient service at all times to standards in line with company procedures
* Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
* Ensure team are aware of hotel availability and use every opportunity to maximise room sales
* Be fully conversant and able to operate the hotel front office system
* Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
* Ensure that quarterly targets set by your General Manager are adhered to ensuring all database sheets are up to date.
* Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
* Complete any reasonable duties at the request of General Manager
* Take part in any training and development activities as required
* Inspect front and back of reception for cleanliness
* Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
* Ensure total confidentiality is observed in the execution of your duties
What's in it for you?
* A competitive salary
* Individualised training programmes, and we can provide great career progression within our portfolio of hotels around the UK
* Meals included whilst on shift
* Free parking on site
* B&B- staff stays at all Legacy Hotels within our Group.
* 50% discount on food and drinks agreed upon making your reservation.
* A FULL complimentary Leisure Membership for you & your partner based here at Crabwall Manor Leisure Spa.
* 50% discount of per-booked spa treatments for family rates.
* Employee Benefits Platform gives you access to amazing deals and discounts, meaning you can save on all the things you love. Supermarkets savings High Street and fashion savings Days out for you& eh family .UK staycations and Home and garden and cinema.
Job Type: Full-time
Pay: From £25,400.00 per year
Benefits:
* Employee discount
Work Location: In person