What will I be doing?
As the Managed Services Team Manager, you will play an essential role in overseeing our Managed Services offering in a specific area, ensuring smooth service delivery.
You will be responsible for:
1. Line management of a Managed Services team
2. Coordinating day-to-day operations
3. Ensuring that services meet or exceed homeowner and guest expectations
4. Aligning services with agreed company best practices, processes and procedures
5. Achieving expected performance and KPIs
6. Planning, coordinating, and supporting recruitment and deployment of people
7. Planning the team's working pattern and managing holidays
8. Managing key relationships with suppliers to ensure uninterrupted service delivery
9. Promoting a culture of excellent customer service and communication
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!
Ideally, we’re looking for:
10. A proactive individual with a positive attitude, capable of driving the team and solving problems actively
11. Proven experience of successfully leading, managing and motivating teams
12. Experience of making a positive and constructive contribution to improve processes and procedures
13. Excellent oral and written English skills
14. Excellent people management skills; experience in training, developing and coaching team members
15. Good numerical and analytical skills
16. Ideally, line manager experience, but not essential
17. Positive attitude to business evolution, embracing change, development and new ideas
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
18. 25 days’ paid holidays plus bank holidays
19. A special day off for your or a loved one’s birthday
20. £500 paid towards a holiday of your choice
21. A paid day to volunteer with a charity close to your heart
22. A friends and family discount scheme
23. Life assurance for your peace of mind
24. Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
25. Exciting social events, including our famous Christmas parties!