SPR Careers are proud to be working with a public sector client to recruit for a Income Recovery Officer to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.Job Summary:The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.Duties and Responsibilities:
1. To contribute to the provision of a high quality, customer focussed Income and Money Advice Service with a focus on prevention and tenancy sustainment whilst maximising the Clients rentail income stream.
2. To build effective professional relationships with customers and stakeholders, maintaining professionalism at all times.
3. To undertake all aspects of income and debt recovery casework in accordance with relevant procedures, ensuring that action is prompt and appropriate utilising all avenues of recovery including but not limited to letter, telephone, SMS messaging, e-mail and home visi...