Overview
Customer Service Advisor role at HIGH PROFILE RESOURCING LIMITED
Location: Port Talbot
Salary: £24-25,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity. We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as a Customer Service Advisor.
Responsibilities
* Be the first point of contact for a variety of customer queries via phone and email
* Handle orders, updates, delivery queries, billing issues, and general service enquiries
* Accurately manage and update customer information across systems
* Provide thoughtful, solution-focused support, including for customers in vulnerable situations
* Resolve customer issues independently wherever possible, escalating only when necessary
* Stay current on service updates, internal communications, and best practices
* Support overall team goals through personal KPIs and shared responsibilities
* Ensure compliance with safety, data protection, and quality standards
What You'll Bring
* Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar
* Strong communication skills and a calm, professional approach
* Great attention to detail and ability to manage data accurately
* Confidence navigating new systems and multitasking in real-time environments
* A willingness to learn and adapt in a collaborative, team-oriented workplace
* Drive to contribute meaningfully to a high-performing team
What You'll Gain
* Paid overtime and flexible shift options during peak seasons
* Performance-based hybrid working following successful probation
* A comprehensive six week onboarding programme with dedicated support
* Ongoing coaching, learning resources and development opportunities
* A workplace that values your contribution and supports long-term growth
To explore your future, please email your CV.
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