Are you an organised and customer-focused individual looking for a flexible role with a great team? One of our gas clients are hiring a Call Handler to join their team in the DA13 area.
The Role:
As a Call Handler, you’ll be a vital part of our operations team, ensuring customers receive top-notch service and support. Your responsibilities will include:
* Handling inbound and outbound calls with tenants, homeowners, and engineers.
* Scheduling and coordinating gas service and repair appointments.
* Logging and maintaining accurate records of calls and service requests in our system.
* Providing updates and resolutions to customer queries.
* Supporting engineers with job details and schedules.
What We’re Looking For:
* Excellent communication and interpersonal skills.
* A professional and customer-oriented attitude.
* Ability to multitask and prioritise in a busy environment.
* Strong IT skills, including familiarity with scheduling systems (training provided).
* A valid driving license and access to your own vehicle (occasional office travel required).
* Previous experience in customer service or call handling is preferred.
What They Offer:
* A competitive salary of up to £30,000 per year.
* Pay increase after probation as long as you prove yourself!
* Monday to Friday working hours with no weekend shifts.
* A friendly and supportive team environment.
* Opportunities for professional development and growth.
Apply Now