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Hours: 40hrs, Mon - Fri, 8:30am - 5pm, alternate Saturdays 8am - 2:30pm (When a Saturday is worked, a day off in the week will be given)
Wright Staff Recruitment are currently representing a highly successful family-run dairy business in Tewkesbury, looking to add a Sales Office Administrator to their team.
Role:
Delivering excellent customer service, this dynamic role involves handling a large volume of incoming calls and emails from customers, taking sales orders, and inputting these into the computer system for processing.
Main Duties & Responsibilities:
* Processing sales orders received via emails, faxes, and phone calls
* Checking that all orders have been correctly input into the computer system
* Liaising with customers and depot staff regarding orders and delivery issues
* Coordinating with stock control
* Answering general enquiries as required
* Providing cover for Reception, including answering the switchboard
* Organising run-outs as needed
* Investigating customer credit accounts and taking appropriate actions
* Working to daily and weekly deadlines to ensure timely product distribution
* Assisting with the correct distribution of invoices
* Participating in ad-hoc projects
* Contributing to a positive working environment
* Performing any other duties as required by Senior Management
Candidate Requirements:
* Experience in delivering excellent customer service and handling queries or complaints promptly
* Understanding of exceeding customer expectations and delivering service excellence
* Exceptional telephone manner
* Strong organisational skills with the ability to prioritise and meet deadlines
* Professional and clear verbal and written communication skills
* Ability to adapt to new processes and procedures positively
* 'Can-do' attitude with commitment to task completion
* Teamwork skills and ability to multi-task
* Strong interpersonal skills
* Ability to work under pressure and to tight deadlines
* Creative thinking to enhance customer experience
* Attention to detail and data accuracy
* Receptiveness to training and development
* Adaptability
* Experience in a sales environment
* Strong IT skills, including MS Word, Excel, and Outlook
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