Job Title: Customer Care & Dispatch Assistant
Location: Ref Stop & Team Stop HQ (PR7 1DG)
Company: Ref Stop LTD
Job Type: Full Time
Salary: £25,000
Start Date: ASAP
About Us
At Ref Stop & Team Stop, we're passionate about supporting referees and sports officials with high-quality gear and reliable service. As we continue to grow, we're looking for a friendly and efficient Customer Care & Dispatch Assistant to join our team and help ensure every customer receives top-notch service from order to delivery.
Your Role
You'll be the friendly face (or voice) of Ref Stop & Team Stop, helping customers with queries, processing orders, and making sure everything gets packed and shipped accurately and on time.
At The Ref Stop, we are proud to be a diverse and inclusive workplace that reflects the communities we serve and the game we love. We actively promote equality, inclusion, and diversity, and we're committed to helping everyone be the best version of themselves at work.
We welcome applications from candidates of all backgrounds and are proud to be an equal opportunities employer.
If you have any specific requirements or need adjustments during the recruitment or interview process, please let us know when you apply.
This is a full-time position (40) hours per week. Monday to Friday 8.30AM – 5PM.
Key Responsibilities
* Responding to customer enquiries via email, phone, and social media
* Processing online and in store orders
* Picking, packing, and dispatching orders accurately and efficiently
* Tracking deliveries and resolving any delivery issues
* Maintaining a clean and organised dispatch area
* Assisting with stock management and inventory checks
* Providing general support to the wider Ref Stop & Team Stop operations
What We're Looking For
* Strong communication skills and a friendly, professional manner
* Organised and detail-oriented, especially when packing and dispatching
* Comfortable using computers and order systems (training provided)
* Able to multitask and stay calm under pressure
* A team player with a can-do attitude
* Previous customer service or dispatch experience is a bonus, but not essential – we'll
provide trainingPerks & Benefits
* Join a passionate, supportive team
* 50% Staff discount
* Full Puma Staff kit & welcome pack provided
* Opportunity to grow with a fast-paced business
* Opportunity to visit brands such as Puma, Adidas, Surridge & ERREA
* Work events & Parties
* If you are a Match official there is opportunity for us to be flexible where possible around
fixtures.
* 20 Days annual leave + Bank Holidays & 1 day for your birthday.
How to Apply:
Send your CV and a short cover note telling us why you'd be a great fit for the role to the following email we look forward to hearing from you
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Employee discount
* On-site parking
Work Location: In person