Position Overview
Are you an experienced Customer Service Administrator who would love to help us Beat Macular Disease? Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.
Responsibilities
* Serve as the first point of contact for supporters, donors, members, and the public
* Handle enquiries via phone, email, and post, ensuring a positive experience
* Process payments and maintain accurate records
* Input data and use IT skills in our database and Microsoft Office 365 (Word, Outlook, Teams)
* Manage a large volume of calls and multitask in a busy, fast‑paced office environment
Benefits
* 26 days annual leave, rising to 27 after one year’s service
* Ability to buy or sell annual leave
* Supportive family policies
* 6% pension contribution
Exclusive Interview Opportunity for Disabled Applicants
* Candidate meets the minimum criteria for the role
* Candidate has chosen to share that they have a disability in the covering letter/application email
* When minimum (essential) criteria are met, we will provide an opportunity to request reasonable adjustments for the interview and/or the role
Inclusive Employment Statement
We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.
Contact
Please address any questions by email to: rachel.edey@macularsociety.org
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