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The role involves ensuring smooth and cost-effective resolutions for a variety of FD&D claims, while building and maintaining strong relationships with Members and brokers. You'll be a mentor and guide to your colleagues, sharing your expertise and supporting their growth. Collaboration is key, as you'll work closely with different functions like P&I Claims, Loss Prevention, and Underwriting. You'll also be involved in preparing reports, assisting with audits, and supporting business development activities. Your efforts will help create a high-performing, inclusive team environment.
Key Responsibilities
* Handling a high-volume and variety of FD&D claims, including complex matters, for owners and charterers in accordance with the FD&D policies and procedures; ensuring claims are resolved in an efficient and cost-effective manner.
* Managing relationships with Members and brokers, ensuring they receive the highest levels of service.
* Mentoring, supervising and managing colleagues working within the sector, as required by functional or sector management, and taking responsibility for sharing knowledge and skills with less experienced colleagues.
* Close collaboration with colleagues working within the P&I Claims, Loss Prevention, and Underwriting functions in terms of claims handling, identifying risk trends, and relationship management.
* Preparing agendas, reports, and informing the sector of any significant developments, as required by functional or sector management.
* Assisting with audits and peer reviews and assisting to develop and improve claims handling and operational processes.
* Working closely with the Head of FD&D Claims and other colleagues, as required, to support any business development activities and networking with Members and customers (locally and overseas).
* Supporting the sector to build and maintain a high-performing and inclusive team environment, while collaborating with our enabling functions.
* Maintaining a detailed understanding of, and acting in accordance with, company-wide, functional, and sectoral rules, policies, guidelines, and procedures.
* Actively contributing to claims initiatives and Expertise Teams.
About you
Skills/Qualifications/Experience
* England & Wales qualified Solicitor or overseas equivalent, with a minimum of 3 years PQE.
* Experience handling FD&D claims including more complex matters.
* Good planning and organisational skills with the ability to cope with demanding workloads.
* Ability to deal with cases in a controlled, efficient, and cost-effective manner.
* Understanding of FD&D Rules
* IT Literate with the ability to quickly adapt to new systems.
* Efficient and effective administration skills
Who we are
We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.
Our culture and what to expect from us
Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve.
We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.
We provide our people with a fantastic benefits package including:
* 27 days annual leave + bank holidays (rising with length of service).
* An annual company bonus scheme.
* 2 volunteering days per year
* Private Medical Insurance.
* Life Insurance
* Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
* An onsite gym in our Newcastle office and much more...
Salary: Starting from £71,000, depending on experience
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Legal
* Industries
Insurance
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