We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
This is an exciting opportunity to play a leading role in one of Civica's key global transformation programmes. As Change Manager, you'll be responsible for driving the people side of our Certinia PSA implementation, ensuring colleagues across multiple regions are engaged, prepared and supported through the transition to new systems, processes and ways of working.
Working closely with programme leadership, implementation partners, business leaders and subject matter experts, you'll shape and deliver the change strategy, helping maximise adoption, minimise disruption and ensure long-term success from the investment.
This role is ideal for an experienced change professional who thrives in complex transformation environments and enjoys influencing stakeholders at all levels on a global scale.
This is a hybrid role with fully self managed flexibility to work between your local office and remotely.
• Develop and deliver the change management strategy for the global Certinia PSA programme
• Assess organisational impacts across teams, functions, regions and stakeholder groups
• Create and maintain integrated plans covering communications, engagement, training, readiness and adoption activities
• Partner with programme leadership to ensure change activities are aligned to delivery milestones and business priorities
• Build strong relationships with key stakeholders, sponsors and business leaders across the organisation
• Develop and deliver communication plans that clearly articulate the vision, benefits and progress of the programme
• Support leaders with messaging, stakeholder engagement and change advocacy activities
• Establish feedback mechanisms to understand user sentiment and address concerns proactively
• Coordinate change champion and super-user networks to support adoption and business readiness
• Define and measure readiness criteria ahead of deployment and go-live activities
• Monitor post-go-live adoption, identifying areas requiring additional support or intervention
• Identify change risks and resistance points and implement appropriate mitigation plans
• Provide regular reporting on change progress, stakeholder engagement, readiness and adoption metrics
Requirements
• Proven experience leading change management activities for large-scale business transformation or enterprise technology programmes
• Strong knowledge of change management methodologies, stakeholder engagement, communications and business readiness practices
• Experience conducting impact assessments and translating findings into practical change interventions
• Excellent stakeholder management skills with the ability to influence and build credibility at all levels of an organisation
• Strong communication skills with experience creating engaging communications, presentations and change materials
• Experience supporting training and adoption activities for business users
• Ability to work effectively in a fast-paced, complex programme environment
• Strong organisational skills with the ability to manage multiple priorities and workstreams simultaneously
• Experience measuring adoption, readiness and change outcomes through data and feedback
• Experience supporting Certinia PSA, Salesforce or similar enterprise SaaS implementations
• Experience working within global transformation programmes across multiple regions and cultures
• Prosci, APMG Change Management or similar change management certification
• Understanding of professional services operations, including resource management, project delivery, time recording and billing processes
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.