Business Support Administrator
This is an exciting opportunity to join a company who is challenging traditional claims practices for the benefit of clients, brokers, and insurers alike. Qlaims is an innovative Insure Tech MGA operating in the UK general insurance market. Qlaims launched in 2020 and is growing strongly. The business combines its claims assistance (loss recovery) insurance with technology to reduce the claims cycle for the benefit of all.
Having built its foundations over the past two years, Qlaims is in an exciting expansion stage and is recruiting for a business support administrator for smooth day-to-day delivery of Qlaims business operations, including agency administration, accounts bordereaux and management of claims processes. If you are an enterprising, energetic and client-focused individual with strong organisational skills and attention to detail, this will be an exciting role with the opportunity to grow with the company.
Responsibilities
1. You are the key user of our policy management system, Acturis and you will take responsibility for the accuracy of the information held on the system (as supplied by brokers), and for the efficient operation of the system to support the business. This includes
I. Keeping up to date business tables and static data within the system
II. Accurately setting up new clients and underwriters
III. Entering policy information held on other placing systems into the policy management system in a timely manner to ensure that Acturis is the accurate, up to date, and the primary data source for all Qlaims policy information.
IV. Reporting on information held on the system(s)
2. You will ensure that broker monthly statements are sent out on-time, funds received are reconciled, and queries resolved promptly. You will chase outstanding balances, and ensure that any unpaid amounts are raised with the CFO and COO as necessary to ensure that any non-payments are understood and quickly addressed.
3. You support the Business Support Manager with claims administration such as receiving and acting on claims as reported by brokers and possibly insureds, claims validation, appoint the loss adjustors and oversee the process to ensure a prompt and good outcome for customers.
4. You will assist with validating invoices received from loss adjustors against our claims records and submitting these to the CFO for payment.
5. You will provide weekly MI reporting from the claims system to the Qlaims Executive Team (CFO, CEO & COO) to support the management of claims.
6. You will support the Business Development Team in providing weekly sales and activity reports from the policy placing systems.
7. You will administer the agency management processes, namely
I. Receiving and checking through agency proposals from BDMs
II. Undertaking the due diligence checks
III. Preparing and sending out the TOBAs for the BDM (but it is the BDMs responsibility to ensure these are signed). Sending out Product Guides, Rate Cards, and other supporting materials as needed
IV. Arranging for the agency sign-off from the COO, TOBA signing by the CEO, and filing all documentation, noting version control, in the broker files online.
8. Provide support to the Product and Marketing functions, as needed
9. Provide administrative assistance to Directors from time to time, as necessary
10. You’ll remain up to date with all regulatory requirements and training.
The Person
Your organisational skills will be second to none. You’re an expert at creating an effective and efficient working environment, ensuring systems and processes run smoothly. You have great attention to detail and this, combined with your excellent time management skills, enables you to juggle multiple priorities whilst maintaining the quality of your work.
You’re IT-savvy and a proficient user of MS Office (and ideally Acturis) who will quickly build on this knowledge to become a super-user of our in-house systems, including QlaimsTrak and Acturis.
Commercial or Retail insurance experience is key to this role, particularly commercial and property insurances.
Benefits
* Excellent salary & company benefits
* Home based