We are recruiting an Area Service Manager/Care Coordinator for our Belfast branch. To organise and supervise the delivery of home care support services to Service Users in their own homes. To work in a flexible manner in response to the needs of the service. To manage a team of Home Care Assistants.Please see employer website for full job details & person specification.
Responsibilities
* Accept, allocate and process referrals for new care packages
* Accept and process changes and amendments to existing care packages
* Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
* Monitor and report changes in Service User condition to key worker
* Organise and lead staff meetings
* Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process
* Participate in the out of hours cover rota - excellent on-call rate paid
* Undertake Service User assessment and risk assessment for Service Users
* Maintain accurate and confidential records in accordance with company policy
* Assist with the monitoring an evaluation of service provision
* Assist Registered Manager in the recruitment of domiciliary care workers
* Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
* Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
* Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
* Assist the Registered Manager and Human Resources Manager in processes, when required
* Provide care package to Service Users in an emergency situation
* Participate in mandatory training as required
* Ensure area PMMRs are within company benchmark
* Ensure Services are managed in compliance with RQIA standards
* Ensure an effective, safe and well led service delivery
* Cover the on-call phone on a rota basis
Skills and Qualifications
* Good general education to include good numeracy and literacy skills
* Minimum of QCF Level 2 in Health and Social Care
* At least 12 months’ experience in a care setting
* Car driver with vehicle appropriately insured for business use
* Flexibility to work in other NWCare branches to meet business needs
* Participate in the out of hours on-call rota
* QCF Level 3 in Health and Social Care or equivalent or above
* Previous experience as an Area Service Manager/Care Coordinator
Further Information
Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate.
Vacancy ID 1727969 Job ref. ASM/BEL/25/0058 Job Sector Carers and Support Workers,General Management Area Belfast Location Belfast Salary £15.18 per hour plus mileage allowance plus generous on-call allowance No. vacancies 1 Contract Type Permanent Weekly hours 37.5 Published date 30/07/2025 Closing date 30/08/2025 Worktime 09:00 - 17:00 to be confirmed
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