Overview
Join to apply for the Customer Service Advisor role at City & Guilds.
This range is provided by City & Guilds. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Start as an Entry Level Advisor at £23,182 per annum (35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
Role details
Location: Wakefield. 35 hours per week. Permanent role with excellent benefits and growth opportunities. Almost immediate interviews and start dates available. Free car parking.
* Full-time role: 35 hours per week
* Great location: Wakefield, with Free Car Parking
* Almost immediate interviews and start dates available
* Permanent position with excellent benefits and growth opportunities
This is a dedicated customer service / contact centre role—no sales involved.
Whether you have previous customer service experience or are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.
Why City & Guilds?
At City & Guilds, we offer opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:
* Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
* Competitive Pay: Start as an Entry Level Advisor at £23,182 per annum (working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
* Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.
We are looking for passionate, ambitious and friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
The Customer Service Advisor role is full-time (35 hours per week, 5 days). You will work shifts between 8am and 6pm, primarily Monday to Friday, with flexibility to work one weekend day if needed.
You will be contracted to work Monday to Sunday. Your rota will be provided 3 weeks in advance, and you will always have 2 consecutive days off.
About You
To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently. A passion for delivering great customer service and the ability to provide an excellent customer experience, both over the phone and via email, are essential. A high level of attention to detail is important.
Key Attributes
* Customer Service Excellence: A genuine passion for delivering great customer service.
* Communication Skills: Excellent verbal and written communication skills.
* Problem-Solving: Strong investigative skills to quickly and effectively solve customer issues.
* Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.
* IT Proficiency: Comfortable using different IT systems and tools.
* Self-Development: A commitment to personal growth and working to high standards.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You’ll receive a comprehensive benefits package, typically including a base salary, 25 days holiday plus bank holidays, private medical healthcare, life assurance, group income protection, enhanced company pension and other voluntary benefits. We support employee health and wellbeing with resources and an Employee Assistance Programme (EAP). We also provide tools to support financial wellbeing.
* We cannot provide visa sponsorship for this role: You must have existing eligibility to work in the UK.
* We shortlist for vacancies on an ongoing basis; a vacancy may close earlier than the advertised date. Please submit your application as soon as possible.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Telephone Call Centers
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