This role is in support of Cencora's wholesale distribution services in Europe, to drive, motivate and be the first point of contact for Team Members in the achievement of daily operational targets, set by the Management Team, with a focus on guiding and developing staff. To plan and expedite the effective and efficient control of the branch transport / distribution operation with budgeted targets and operational objectives.
Responsibilities
* Drive the daily performance of operatives to achieve or exceed budgeted productivity and quality targets within a transport operation in line with departmental KPIs.
* Implement the daily staffing plan, ensuring optimum operational output at all times, escalating any areas of concern immediately to the Line Manager.
* All staff are expected to understand the principles of Good Distribution Practice of Medicinal products for Human use. Training in GDP is required, including SOP Chapter 1 AHDL GDP 1.1, with annual refresher. Other GDP training will be job specific and as per the personal training matrix.
* Deliver training on operational procedures and processes in accordance with company strategy, including but not exclusively GDP and Transport SOPs, with particular focus on housekeeping.
* Endorse, promote and manage our IIP culture and status through team briefings, training, and, where applicable, 121s and return-to-works for first and second occasions of absence, in conjunction with the Management Team.
* Support the Driver Team Manager in achieving departmental and company objectives.
* Carry out any reasonable request as determined by the Service Centre Management Team, promoting and supporting company initiatives.
Key Accountabilities
* Financial Control and Profitability: Ensure transport failures are reported with corrective action being monitored.
* Ensuring any damaged or missing orders are recorded and investigated; aid in any necessary corrective actions taken.
* Operating Standards: Ensure all customer deliveries are effected in the prescribed manner.
* Ensure company procedures / standards are adopted and monitored with regard to the transportation of products.
* Ensuring vehicle security disciplines are maintained.
* Ensure all paperwork is kept up to date (Well, OTC and 3rd Party).
* Ensuring standards are maintained with regard to vehicle and driver presentation.
* Ensuring monitoring standards are maintained with regard to order control, driver records, and customer service related incidents.
* Maintaining a good standard of housekeeping.
* Overall knowledge of operation required to facilitate adequate cover during absence and holidays.
* Meeting all Health & Safety requirements. An element of flexibility will be required in relation to overtime, which may include weekends and Bank Holidays where necessary to meet the needs of the business. This will be agreed with as much notice as possible, as per the Staff Handbook.
* Opportunity to cover various aspects of the manager's role leading to future career development.
* Ability to engage and deliver motivation and form positive conditions amongst staff.
* Excellent communication and interpersonal skills.
* Excellent own time management with a key focus on staff management.
* Knowledge of department dependent systems with confidence to learn others.
* Ability to use initiative within predetermined boundaries.
* Ability to prioritise within predetermined boundaries.
* Knowledge of Warehouse and Distribution processes.
* Familiarity with Security, Audit and Compliance processes.
Key Working Relationships
* Service Centre Management Team
* Driver Team Manager
* Team Members
* HR Business Partner (occasional)
* Internal & external customers
Level of Decision Making
* On completion of training this role does have some autonomy in decision making, within limits set by company policy and the Driver Team Manager.
* Working with Team Members and the Management Team to formulate recommendations for the improvement of processes and procedures.
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