We're looking for a proactive Shift Manager to join our team in Wellingborough, working with internationally recognised, market-leading brands. In this role, you'll develop your leadership skills, build confidence, and drive success in a fast-paced environment.
If you have experience as a shift manager, shift supervisor, or in a similar operational leadership role, we would like to hear from you.
About the Role
As a Shift Manager, you'll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.
Key Responsibilities
Process and Cost & Resource Management
* Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
* Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.
Leadership & Staff Management
* Communicate effectively with teams, providing clear updates on performance and objectives.
* Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
* Deputise for the Operations Manager when needed.
Customer Focus
* Maintain strong relationships with internal and external stakeholders, understand customer needs, ensuring smooth operations and quick issue resolution.
Health & Safety Compliance
* Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.
Consumables & Asset Control
* Manage and report on consumables, ensuring optimal usage and availability.
Benefits
* Annual leave enhanced with long service.
* Access to our prestige benefits and rewards portal.
* Long service rewards: both financial and leave based.
* Health cash plan.
* Life assurance scheme.
* Career development opportunities.
* Access to a well‑established Employee Assistance Programme provider.
* And other excellent benefits you'd expect from a market leader.
Requirements
* Strong verbal & written communication skills, adaptable to different audiences.
* Experience in a similar operational environment, including managing a team.
* Decision‑making & problem‑solving abilities.
* Skilled in team motivation, task prioritisation, and organisation.
* Ability to analyse KPIs, report insights, and suggest improvements.
* Knowledge of risk assessments & health & safety protocols.
* Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring.
* Flexible approach, with willingness to work across shifts and multiple locations when required.
Additional information
Shift 13:00hrs - 2200hrs any 5 over 7 days.
If you're ready to take the next step in your career and make a real impact, apply for this Shift Manager role today.
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