Social Media Assistant Champneys Head Office Contract: Full Time Salary: up to £12.21 per hour About Us Champneys is a luxury spa brand with a rich heritage, offering a haven of tranquillity and wellness across our six locations. We’re passionate about wellbeing, indulgence, and offering an exceptional guest experience — and our digital presence is an extension of that. We’re looking for a creative and proactive Social Media Assistant to join our growing team. This is a fantastic opportunity for someone who lives and breathes social media, has a keen eye for trends, and loves connecting with influencers and online communities Key Responsibilities Influencer Outreach & VIP Liaison • Proactively manage influencer outreach through Instagram, TikTok, and email • Tailor and coordinate influencer visits across resorts (dates, treatments, room preferences, etc.) • Create and send VIP arrival forms to appropriate resort teams • Follow up with influencers post-visit to request content and feedback Social Media Engagement & Community Management • Monitor and manage DMs and comments across Champneys, Mottram Hall, and Eastwell Manor Instagram and Facebook accounts • Respond to customer service queries, general questions, and complaints in a professional and timely manner • Engage with comments and content from influencers, brands, and our community Content Creation & Trend-Led Campaigns • Capture high-quality photo and video content around resorts (spa, fitness, treatments, rooms, retail products, etc.) • Plan and create TikTok and Instagram content in line with current trends and resort promotions • Work closely with the marketing team to ensure brand tone and aesthetic are maintained Research & Competitor Insights • Conduct regular competitor audits to identify best-in-class social media practices • Present findings on social trends, grid design, content themes, and creative templates Collateral & Visual Assets • Design digital invitations, itineraries, and mood boards for PR events and brand days • Support with visual planning and styling for events and influencer activations Reporting & Admin • Compile a monthly marketing report showcasing social media performance, influencer activity, and key highlights • Liaise with competition winners, confirming prize details and arranging bookings Key Skills & Experience • Strong understanding of Instagram, TikTok, and Facebook • Experience in influencer marketing or PR (preferred but not essential) • Confident in capturing and editing photo and video content on mobile • Good eye for aesthetics, trends, and brand voice • Excellent written and verbal communication • Organised, proactive, and adaptable in a fast-paced environment • Experience with Canva, CapCut, Later.com, or other design and scheduling tools Working Hours & Location • Monday to Friday, 9:00am – 5:30pm (with occasional evening/weekend social cover or events) • Based at Champneys Tring with hybrid working options available • Occasional travel to our other resort locations for content creation and experiences Perks • Visit and create content across all Champneys locations and experience the resorts firsthand • Opportunities to attend influencer and press events and collaborate with brands • Staff perks including resort visits, discounts, and wellness experiences Tools & Platforms • Instagram, TikTok, Facebook • Canva, CapCut, Later.com (or similar scheduling tools) Why Join Us? • Work with a luxury wellness brand at the forefront of UK hospitality • Be part of a dynamic and creative marketing team • Opportunities for growth, creativity, and hands-on experience in social media and marketing Benefits Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following: Health, Wellness and Wellbeing incentives Champneys experiences (such an overnight stay or an ultimate spa day experience) App technology for all our essential forms In house social media connecting our Champneys Family Motivating, rewarding and engaging colleague events Discounted stays for you, your friends and family at any of our Hotels or Resorts Complimentary Spa Day on completion of your probationary period 50% discount on all Champneys products Great discounts on our partner products Elemis and Clarins Discounted membership to our exceptional health clubs Merlin Entertainments Attraction Introduce a friend incentive Long Service celebrations Free parking Professional Uniform