Availability Window
Availability window: Sundays through Saturdays, 05:30 to 23:15.
Shift Leader pay: our rate starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.
It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The following describes the availability windows and how shifts are scheduled. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if your available times are close to but not exactly the advertised times, we’d still love to hear from you.
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Customers are at the heart of everything we do.
As a Shift Leader you’ll help run the store from the shop floor, oversee operations, and strive to make things better for customers, colleagues and communities every day.
As a Shift Leader you’ll:
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping ensure they leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store to keep it a safe place to work and shop
* Maintain understanding of store performance and assist managers in delivering actions to improve operations
* Lead from the front and set a great example for your team
Please note that you need to be 18 or over to apply for this role.
Coordinating the store team to deliver an easy, fuss-free shopping experience for customers; supporting colleagues to deliver daily priorities and breaks; opening and closing the store and completing duty cover with safety in mind; being the go-to person for day-to-day queries in the absence of a manager; keeping the store clean, tidy and well-presented; supporting managers to coordinate seasonal, community and charity events; contributing to a great, inclusive team atmosphere; delivering great customer service by listening to customers; keeping the team informed on communications and updates; staying knowledgeable about store performance and seeking ways to improve operations; coordinating store improvements and removing obstacles to great service; following health and safety routines and ensuring colleagues do the same; recognizing and celebrating colleagues who provide great service.
Our approach to leadership
* To be a great role model by delivering thoughtful customer service that meets every customer’s needs
* To build strong, inclusive relationships with colleagues
* To communicate clearly using a variety of methods
* To be comfortable taking the lead and overseeing the store in the absence of the Manager
* To be a good decision maker, flexible and capable of handling change
* To be motivating, inspire the team to deliver beyond expectations
* To be curious and seek ideas to better serve customers, communities, and the planet
We are committed to diversity, equity and inclusion, and strive to be a place where everyone is welcome. We welcome flexible working and will discuss how we can support you during your application process.
We are proud to be accredited Disability Confident Leader and are committed to providing an inclusive and accessible recruitment process. For information on the accessibility support we can offer, please read here.
Note: Tesco will recruit individuals who have passed the school-leaver age. Some roles may have age restrictions due to working hours or location. We may close roles earlier than the advertised end date to manage applicants. We will provide feedback to those who attend interviews. For more information, visit www.tescoplc.com.
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