Summary Head of Engineering Operations Reports to Director of Asset Maintenance ServicesAsset Maintenance Team, Stansted Airport Permanent, full time position. Day working, Monday to Friday, Airport based. Grade 5 – MAG Leadership grade Competitive remuneration package, including car allowance & bonus Please submit a cover letter clearly detailing the skills, experience and qualifications you have for this role Why MAG? Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. The role The Head of Engineering Operations is responsible for the engineering maintenance operation of airport buildings and equipment including the Baggage and Security Systems, the Track Transit, electrical infrastructure. Responsible for developing and driving a culture of continuous improvement, proactivity and high performance in all areas and identifying innovative and cost-effective solutions. Critical to the role is the ability to challenge existing practices and develop strong employee and union engagement. A key measure of success will be the availability of assets and a strong SQR performance. Accountabilities • Lead a team of circa 60 staff to deliver maintenance services and engineering operations to support a seamless passenger flow through the airport. • Maintain an effective and efficient maintenance strategy which encompasses best practice and continuous improvement. • Manage all aspects of the 24/7 operation of the Engineering Department and provide strong and effective leadership relating to health and safety, staff welfare, competencies, training, attendance and performance. • Ensure that people, processes, systems and standards are continuously reviewed and updated to meet regulatory and service KPIs. • Ensure that all statutory and mandatory requirements relating to the maintenance of STAL assets are met and that a clear and auditable information trail is available. • Manage quality assurance reviews of activities/work undertaken and investigate any asset failures to determine cause and take remedial action, including internal process reviews and equipment design issues. • Ensure work management process are followed and data quality requirements are met. • Provide technical and performance input into the STAL asset replacement strategy ensuring that all relevant capital investment is fully optimised. • Working collaboratively with the Procurement Team, ensure that contracts are clearly scoped, negotiated, measured and managed to deliver the services required at an optimised cost. • Responsible for the control of contractors, permits and isolation procedures. What will make you successful in the role? • Professional qualification in Engineering Operations – Minimum HNC • Chartered Engineer level or relevant experience • Extensive experience of working within a diverse, multi-functional maintenance environment • Demonstrable success at applying continuous improvement tools such as Lean, 6 Sigma and Kaizen • Experience of working within a regulated environment • Strong commercial and people focus. • Strong working knowledge of PAS 55 Asset Management • Proven ability to manage Opex and Capex budgets • Strong organisational, communication and interpersonal skills • Understanding and translation of MAG’s vision, ability to effectively communicate the vision • Influencing and negotiating skills to motivate multidisciplinary networks to work towards a common goal delivering a world class Engineering Model as part of a Total Quality Management approach • The ability to stimulate and manage change • Good communication skills to be able to present a concise business case and to influence SLT The role The Head of Engineering Operations is responsible for the engineering maintenance operation of airport buildings and equipment including the Baggage and Security Systems, the Track Transit, electrical infrastructure. Responsible for developing and driving a culture of continuous improvement, proactivity and high performance in all areas and identifying innovative and cost-effective solutions. Critical to the role is the ability to challenge existing practices and develop strong employee and union engagement. A key measure of success will be the availability of assets and a strong SQR performance. Accountabilities • Lead a team of circa 60 staff to deliver maintenance services and engineering operations to support a seamless passenger flow through the airport. • Maintain an effective and efficient maintenance strategy which encompasses best practice and continuous improvement. • Manage all aspects of the 24/7 operation of the Engineering Department and provide strong and effective leadership relating to health and safety, staff welfare, competencies, training, attendance and performance. • Ensure that people, processes, systems and standards are continuously reviewed and updated to meet regulatory and service KPIs. • Ensure that all statutory and mandatory requirements relating to the maintenance of STAL assets are met and that a clear and auditable information trail is available. • Manage quality assurance reviews of activities/work undertaken and investigate any asset failures to determine cause and take remedial action, including internal process reviews and equipment design issues. • Ensure work management process are followed and data quality requirements are met. • Provide technical and performance input into the STAL asset replacement strategy ensuring that all relevant capital investment is fully optimised. • Working collaboratively with the Procurement Team, ensure that contracts are clearly scoped, negotiated, measured and managed to deliver the services required at an optimised cost. • Responsible for the control of contractors, permits and isolation procedures. What will make you successful in the role? • Professional qualification in Engineering Operations – Minimum HNC • Chartered Engineer level or relevant experience • Extensive experience of working within a diverse, multi-functional maintenance environment • Demonstrable success at applying continuous improvement tools such as Lean, 6 Sigma and Kaizen • Experience of working within a regulated environment • Strong commercial and people focus. • Strong working knowledge of PAS 55 Asset Management • Proven ability to manage Opex and Capex budgets • Strong organisational, communication and interpersonal skills • Understanding and translation of MAG’s vision, ability to effectively communicate the vision • Influencing and negotiating skills to motivate multidisciplinary networks to work towards a common goal delivering a world class Engineering Model as part of a Total Quality Management approach • The ability to stimulate and manage change • Good communication skills to be able to present a concise business case and to influence SLT Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. Competitive remuneration package, including car allowance & bonus