Job Description
We are currently partnering with a housing association based in Surrey, who are recruiting for an Income Manager to join their team on a temporary 12-18 month fixed-term contract.
This is a full-time position with a salary band of £41,000 to £43,000 (subject to experience) and they are hoping to get someone started in January, subject to notice.
Duties will include (but are not limited to):
* Managing a team of 8 income officers
* Improving customer financial resilience and experience
* Maximising income collection and reduce arrears
* Leading income service performance and digital transformation
* Developing strong partnerships and contract management with local authorities, support agencies, and service providers
* Ensuring robust governance, risk management, and compliance
Experience required:
* Experience required in Social Housing
* Rent account management – including performance measures and case management
Skills, knowledge and expertise required:
1. Regulatory and statutory requirements relating to rents and consumer standards
2. Local and national Government Policy relating to welfare benefits
3. Proven knowledge of Homelessness legislation
4. Proven knowledge of Housing Law, including court processes and routes to collect debt
5. Ri...