Were looking for a budding IT supporttechnician to join our Helpdesk team in Huddersfield on anapprenticeship programme. You will already have a strong proveninterest in all things computer related such as a hobby in codingor working with computers.
The role involves speaking withcustomers over the phone so you must be confident on the phone andwith communication in general.
You willhandle 1st line queries for Windows 10 and 11 desktops Windows andLinux servers. One day a week you will be participating in anapprenticeship study scheme to enhance your skills relevant to thisposition.
We offer excellentcareer progression prospects and a good salary with a relaxedworking environment in a smallteam.
Responsibilities
* Takingsupport desk phone calls
* Supporting Windows 10and 11 desktops
* Basic Linux serversupport
* Working from a ticketing system andaccurately logging all work
* Correctlyprioritising your ticket flow and escalating wherenecessary
* Some coding in bash batch and maybepython
* Maintaining a good customer relationshipfor all supportqueries
Essential
* Clearcommunication skills
* Ability to solve problemsand work independently
* Basic grasp of the Linuxcommand line
* Excellent knowledge of WindowsDesktop
* Be able to take direction and followprocedures.
* Highlymotivated can show initiativeandresults.
Youwill also have
* A proven attendance andpunctuality record
* Excellent verbal and writtencommunication skills
* Excellent technicaltroubleshooting skills
* A strong focus onquality
* Commitment to take responsibility fortasks
* Good organisationalskills
* Minimum 8 GCSEs grade 5 orabove
* Minimum grade 6 in Maths and EnglishGCSE
JobType:Fulltime
Benefits:
* Casualdress
* Company events
* Profitsharing
* Storediscount
Schedule:
* Mondayto Friday 9am5pm from our Huddersfieldoffice