Overview
HiQ Tyres & Autocare has an exciting new opportunity for a Centre Manager to join the team in our Henley on Thames Centre. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm, with no weekend or Bank Holidays worked.
Excellent Negotiable Salary Depending On Skills And Experience.
We are looking for a dynamic and experienced Manager to lead and manage a talented team of automotive technical professionals. If you're passionate about the automotive industry, driving operational excellence, and delivering exceptional customer experiences, this is an exciting opportunity for you!
Responsibilities
* Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet Company and customer objectives.
* Foster a high-performance, harmonized culture where achievements are celebrated, and underperformance is effectively managed.
* Ensure that operational performance consistently meets Company and customer KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
* Oversee stores costs and margins, driving improvements where necessary.
* Maximise profit and turnover through effective resource management and operational excellence.
* Set clear objectives for each department, with planning and execution to ensure targets are met efficiently and effectively.
* Develop and deliver strategies that align with the Company's broader objectives, ensuring business goals are consistently achieved.
* Support the Company in achieving consistently high levels of customer satisfaction and building strong customer relationships.
* Plan and coordinate key merchandising activities, ensuring robust stock management routines are in place.
Requirements
* Proven experience in managing technical automotive teams in a fast-paced environment.
* Strong leadership skills with the ability to motivate and inspire a diverse team.
* Solid understanding of operational performance management and KPIs.
* Experience in managing costs, margins, and maximise profitability.
* Strong strategic thinking and project management skills.
* Excellent communication and relationship-building skills with customers and internal stakeholders.
* Ability to plan, execute, and ensure operational efficiency across multiple departments.
Benefits
* We treat our employees like family and provide training and career opportunities.
* Uncapped monthly bonus structure.
* Generous employee discounts on all HiQ Group services.
* Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
* Company Sick Pay.
* Refer a friend scheme.
* 30 days holiday inclusive of bank holidays.
* Ad hoc incentives and industry related days out.
* Reward Gateway (Massive discounts on groceries, high street retailers and many more).
HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.
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