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Pa to head of operations

Edinburgh
Flavours Holidays
Head of operations
Posted: 21h ago
Offer description

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Join a Growing, Award-Winning Travel Company

Flavours Holidays is a long-established, values-led company offering special-interest holidays across Italy, Spain, Morocco, and Scotland. Since 1998, we’ve built a loyal guest community by combining authentic travel with inspiring activities such as cooking, painting, Pilates, photography, and language.

We’re proud of our heritage – and excited about our future. As we continue to grow and evolve, we’re looking for talented, proactive people who share our values of Passion, Inspiration, and Authenticity to join our team.

About the Role

We're looking for a confident, detail-oriented, and proactive Operational PA to support the Head of Operations and senior leadership team. This is a senior administrative role suited to someone who is highly capable, trusted, and ready to step into a position of responsibility.

You’ll play a key role in supporting internal operations, reporting, team coordination, and business-critical admin—ensuring things run smoothly behind the scenes as we continue to grow. You’ll also act as a trusted point of contact for suppliers and partners, and provide dependable support to senior team members when needed.

This is a full-time, in-office role based in Edinburgh, with some weekend flexibility required during peak periods.

Operations & Administration

* Manage supplier payments and oversee key operational admin
* Order and track materials and stock for guest holidays
* Conduct first-stage checks on supplier invoices and maintain accurate records
* Prepare guest welcome packs and holiday-related documentation
* Liaise with suppliers and external partners on timelines, contracts, and logistics
* Act as a point of continuity and support in the absence of the Head of Operations
* Private Group Coordination
* Coordinate staff 1:1s, performance reviews, and development meetings
* Collect and format team feedback for reporting to leadership
* Book and manage travel and accommodation for senior team trips or off-sites
* Provide direct administrative support to other senior leaders as needed

Organisation & Data

* Maintain well-organised digital files and operational systems
* Keep CRM systems and supplier information up to date
* Prepare weekly KPI reports and operational dashboards for the senior team
* Support internal compliance processes, including GDPR and documentation standards

Skills Required

What We’re Looking For

* At least 2–3 years of experience in a senior PA, executive assistant, or operations admin role
* Confidence working with senior leadership and handling sensitive information
* Excellent time management, prioritisation, and attention to detail
* Strong communication skills – both written and verbal
* Proficiency with Google Workspace (Docs, Sheets, Calendar, Drive)
* Calm, capable, and solution-focused under pressure
* Someone who enjoys working autonomously but thrives in a collaborative team
* Highly ambitious and motivated individual

What You’ll Get in Return

* Competitive salary of £30,000–£33,000 depending on experience
* Opportunities to travel and experience our holidays firsthand
* The chance to grow with a scaling business and help shape internal operations
* A key role within a friendly, values-driven senior team
* Ongoing training, personal development, and genuine career progression
* Well-being support and regular team events
* A varied role with purpose, pace, and impact

Please note this job is based full time in our Edinburgh Office - Dean Village.

Please include your detailed Cover Letter & CV to apply for this role.


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Administrative
* Industries

Travel Arrangements

Referrals increase your chances of interviewing at Flavours Holidays by 2x

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