IT Systems Engineer
Someone who can own 3rd-line support, build Power Apps, work confidently with ERP (Enterprise Resource Planning), ideally ERP Epicor data, improve cyber security, and help move toward a data platform using Power BI/Fabric.
3rd Line Support & IT Operations Ownership
* Strong Windows Server / Microsoft 365 / Azure AD troubleshooting
* Confident owning escalations (not just passing tickets)
* Fortinet Firewall
* Comfortable managing MSPs: SLAs, ticket quality, challenge bad advice
Cyber Security & Risk Reduction
* Baseline cyber frameworks (Cyber Essentials / ISO-aware)
* Microsoft security stack familiarity (Defender, MFA, Conditional Access)
* Patch management & vulnerability awareness
* Can implement controls, not just write policies
Security must be baked into delivery not an afterthought.
Power Platform, Fabric & Data Modelling
* Power BI (data modelling, DAX fundamentals)
* Power Query / ETL thinking
* Familiarity with Microsoft Fabric or modern data platforms
* Can design a single source of truth, not just reports
Someone who moves from spreadsheets ? models ? insight.
Application Development (Internal + Customer-Facing)
* Power Apps (Canvas + Dataverse) or equivalent low-code platform
* REST API integration mindset
* UX pragmatism (build usable tools, not demos)
* Understanding of security boundaries (internal vs customer apps)
Low-code is acceptable. Cowboy coding is not.
Epicor / ERP + Manufacturing Systems Capability
* Epicor (or similar ERP) experience useful: BAQs, REST/API, upgrades
* SQL literacy (views, joins, performance awareness)
* Understanding of manufacturing concepts: BOMs, routings, work centres
* Ability to extract ERP data cleanly for reporting & forecasting
Process, Documentation & Knowledge Capture
* Comfortable documenting systems and processes
* Can create repeatable runbooks, not Word documents nobody reads
* Thinks in terms of bus factor reduction
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