Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1
* Monday 12:00-18:00
* Thursday 12:00-18:00
* Friday 12:00-18:00
* Saturday 12:00-18:00
Week 2
* Sunday 12:00-18:00
* Tuesday 12:00-18:00
* Thursday 12:00-18:00
* Friday 12:00-18:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on sales targets, promotions, and selling opportunities
* Engage proactively with customers to understand their needs and make recommendations
* Build product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to enhance customer experience
Key Capabilities
* High levels of customer service
* Attention to detail
* Openness to feedback
* Effective workload management
* Strong communication skills
* Adaptability
* Relationship building
* Digital capability
Everyone's Welcome
M&S is committed to inclusion, diversity, and equal opportunities. We welcome applications and are happy to discuss flexible working arrangements. If you need reasonable adjustments in the recruitment process, please share your requirements with us. We are dedicated to ensuring a fair and transparent process.
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