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Housing concierge

Sunderland
Home
Concierge
Posted: 17h ago
Offer description

Overview

You\'ll play a vital part in supporting our vulnerable customers, some of whom have complex care needs, ensuring their safety and creating a welcoming community. This is a night security role that requires staying awake while the rest of the world sleeps.


Responsibilities

* First line of support when the wider team or networks aren\'t available
* Ensure building safety through patrols, fire door, locks and security checks
* Think on your feet to handle incidents, from suspicious activity to emergencies
* Pitch in with cleaning and tidying when needed
* You\'ll go home each day knowing that you have helped change our customers\' lives for the better


Job details

1. 4 on / 4 off rolling rota, 20:45 to 08:00
2. Regular day time training and team meetings
3. Confident using technology for CCTV, records and customer support
4. You\'ll need an Enhanced DBS check done and we pay for that
5. A vehicle insured for business use (mileage reimbursed!)
6. Calm under pressure with strong communication skills
7. Passionate about supporting vulnerable people (public service experience a bonus)
8. Sociable, observant, and quick to spot changes in behaviour
9. Confident stepping in before issues escalate, handling situations sensitively
10. A team player who\'s also comfortable working alone, backed by our out of hours team, Disability Confident


Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!


Benefits

* 34 days leave, (including bank holidays and a "me day")
* Paid time off for volunteering
* Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
* Career path with development and an excellent training package
* Excellent benefits and rewards including supermarket discounts and travel expenses
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