Team Member/shift Supervisor - Weekend/Weekdays
Role Purpose
We are on the look out for an experienced Team member/shift supervisor. Ideal applicant must have a vibrant personality and must be willing to always go above and beyond for customers. This person must have previous experience in a similar role, most preferably dealing with a mixture of adults and children, be able to use initiative and improvisation, have a productive attitude and be able to work within a team environment.
Key Responsibilities
* Assist in administration and control of cash handling
* Lead shifts and lock and secure the club when/if necessary
* Deliver an excellent level of customer service promoting the brand at all opportunities
* Responsible for help close-down the building at night
* Have the flexibility to work across a number of functions in accordance with the needs of the business – reception, cleaning, etc
* To undertake related administrative tasks.
* Deal with challenging customers by demonstrating empathy and understanding even in the most difficult situation.
* Build and maintain good relationships with all team members
* Be willing to take on jobs to balance the team workload
* Hosting Kids parties if required
* Taking booking payments
* Answering and responding to emails and phone calls
* Administer all bookings and cancellations in line with the company policy
* Ensure a full understanding of the booking systems
* Ensure a good understanding of core products and promotions
* Keep up to date with current promotions and pricing
* Provide the correct information to customers and seek to maximise sales opportunities
* Deal with all enquiries in a professional & courteous manner
* Supervise shifts if and when required.
Desirable
* Proven experience in similar Role
* Experience of multi-tasking
Job Type: Part-time
Pay: £7.55-£12.21 per hour
Expected hours: 6 – 16 per week
Benefits:
* On-site parking
Work Location: In person