What You’ll Do
We’re looking for a highly skilled 3rd Line Technical Support Specialist to join our dynamic Technical Services Team. This is a fantastic opportunity for an experienced professional who thrives in a fast-paced environment and is passionate about delivering exceptional IT service. You’ll be the on-site face of IT, ensuring smooth operations and supporting critical projects across our sites. It is essential you are already working as a 3rd line support or have previous experience working as one.
* Act as the on-site technical representative for IT, resolving incidents and service requests within agreed SLAs.
* Maintain and optimise infrastructure performance, ensuring resilience and security.
* Deliver upgrades and maintenance in line with manufacturer recommendations.
* Document fixes, changes, and processes in accordance with IT Security Policy and change control.
* Collaborate across teams and with third parties to ensure seamless technical operations.
* Provide innovation and advice on technologies supporting Premier Foods environments.
* Travel to other UK sites as required.
What We’re Looking For
* Extensive experience in 3rd line technical support.
* Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
* Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, and AWS.
* Hands-on experience with VMWare/Nutanix, scripting (PowerShell), and certificate management.
* Excellent troubleshooting skills and ability to work autonomously.
* Strong understanding of ITIL practices and experience in manufacturing environments.
* Degree-level education preferred.
What we offer you in return
* Company Pension & Private Medical
* Bonus
* Access to learning and development programmes.
* Wellbeing support and employee assistance programme.
* Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect
Ready to apply?
Click apply, submitting an UpToDate CV tailored to this opportunity. We look forward to hearing from you.
At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.
We\re proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.
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