Job Description
Help grow a safer, cleaner, healthier future for everyone, every day.
Join us at HWM Global Ltd, a Halma operating Company, where we innovate to keep critical resources flowing.
Role Overview
The Continuous Improvement Lead will be responsible for driving continuous improvement within CX team by identifying, implementing, and sustaining process improvements. This role combines strategic improvement initiatives with hands-on operational support, ensuring efficiency and resilience across Customer Service and Customer Operations. The position requires strong analytical skills, experience in process optimisation, and the flexibility to step into day-to-day operations during staff absence or periods of high demand.
Main Tasks
Continuous Improvement & Process Optimisation
* Identify, analyse, and implement process improvements across CX functions.
* Develop and maintain documentation standards and workflows for efficiency and compliance.
* Use data-driven insights to recommend and execute changes that enhance customer experience and operational performance.
Project Leadership
1. Lead improvement projects from concept to implementation, ensuring alignment with business objectives.
2. Collaborate with cross-functional teams to embed best practices and mo...