Overview
Night Assistant Manager role at Leonardo Hotels UK & Ireland | Formerly Jurys Inn.
Responsibilities
* Plan and ensure the hotel is ready for the day’s business – preparing for the morning meeting and sharing information with the team
* Be out and about in the hotel, supervising the day-to-day operation and ensuring exceptional guest service
* Encourage the team to maximise sales opportunities
* Ensure prompt resolution of customer complaints
* Develop and train the team to deliver their jobs brilliantly so that we get great feedback from guests
Experience we expect
* Strong operational knowledge across either Reception or Food and Beverage Departments or even better, both
* Background in branded hotels or restaurants is preferred – you will understand how we work
* Excellent customer service skills, standards driven, good organisational skills
* Ability to make decisions in a fast-paced environment and to enjoy it
* Great at up-selling – anticipating customer needs as well as improving the bottom line
* Ability to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
* Ability to communicate with and motivate your team, providing day-to-day leadership and direction
* Ability to use computer systems – Opera, SAP and Micros (for the occasional desk time)
Why come and work for us?
* Varied and interesting work—no day is the same at Leonardo Hotels
* Great development opportunities – over 75% of our General Managers have been internally promoted; Accelerate programme to help Managers become Deputy Managers, and an Insights programme for Team members who want to become Managers
* Friendly culture with employee satisfaction
* Training run by experts to support your needs
* Sensible benefits – Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work, etc.
* Referral bonuses
* Birthday cards every year — we celebrate everything
* Opportunity to work for a well-respected brand where people development is at the heart of our culture
* Multiple locations in the UK and Ireland with relocation support
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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