Customer Service Advisor Location: Shoreham by Sea Salary: £25,000 About Us: Focus Group is a tech powerhouse, supporting 30,000 UK businesses since 2003. With 1,000 staff and a $1bn valuation, we’re growing fast—and you can be part of it! The Role: Ready to shine in a fast-paced, high-energy environment? As a Customer Service Advisor, you’ll deliver top-notch support, solve problems on the spot, and keep customers coming back. If you thrive under pressure and love helping people, this is your role. Your Day-to-Day: * Handle customer calls and emails like a pro. * Quickly solve queries and complaints with confidence. * Persuade customers thinking of leaving to stay with us. * Hit targets while delivering a standout customer experience. * Keep detailed records in our CRM. * Stick to industry and company rules. What You Bring: * Proven customer service skills that wow. * Clear, confident phone and written communication. * Quick thinker with great multitasking skills. * Organised, motivated, and a team player. * Solid IT skills (email, Word, CRM systems). Why Focus Group? * 24 days holiday bank holidays your birthday off! * Paid volunteering days to give back. * Refer a friend and earn rewards. * Fun social events to keep things lively. We’re all about diversity and inclusion—if you need support applying, just ask. Ready to make an impact and grow with us? Apply today