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Join to apply for the Luggage Porter role at Montcalm Collection
About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.
About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.
Overview
Montcalm Brewery is looking for a skilled and ambitious Luggage Porter to join our team. You will play a pivotal role by consistently delivering exceptional customer service to our guests.
Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.
Key Responsibilities
* Greet guests warmly upon arrival and assist with the unloading of luggage from vehicles.
* Escort guests to their rooms while providing information about the hotel’s amenities and services.
* Handle guest luggage with care and ensure it is delivered promptly to the correct rooms.
* Tag and store luggage securely in the designated area, ensuring proper labelling for easy retrieval.
* Assist guests with storing luggage before check-in or after check-out.
* Support guests with all inquiries and requests, ensuring that each interaction exceeds expectations. Offer warm, personalized service tailored to individual guest preferences.
* Coordinate with other departments (housekeeping, front desk) to ensure luggage is delivered or picked up efficiently.
* Be knowledgeable of in-house facilities and services and promote them in proactive manner.
* Provide guests with detailed information on local attractions, dining, shopping, entertainment, and cultural experiences. Stay informed about the latest events and activities in the area.
* Assist guests with booking transportation, arranging local tours, or other concierge services.
* Respond to guest inquiries and requests promptly and courteously.
* Communicate effectively with the front desk and other departments to manage guest arrivals and departures smoothly.
* Report any guest preferences, special requests, or issues to the Head Concierge or relevant department.
* Uphold the hotel’s standards of service excellence and professionalism in all interactions.
* Answer and manage incoming calls and emails ensuring all communication is handled professionally and efficiently.
* Ensure that the hotel lobby, entrance, and luggage storage areas are clean, organized, and presentable at all times.
* Assist the Management in any tasks introduced to enhance the guest journey or the positively impact the business.
* Adhere to health and safety regulations and security procedures in luggage handling.
* Respond to emergency situations calmly and efficiently, following hotel protocols.
Essential Qualifications And Attributes
* Minimum of 1 year of experience in a similar role is desired.
* Excellent communication and interpersonal skills.
* Exceptional customer service orientation with a commitment to exceeding guest expectations.
* High attention to detail and commitment to a luxury quality service,
* A friendly and approachable attitude with a genuine passion for hospitality.
* Impeccable grooming and presentation standards,
* Ability to work under pressure and handle challenging situations with grace.
* Flexibility to adapt to changing guest needs and preferences.
* Problem-solving skills with a focus on guest satisfaction.
* Strong organisational skills and multitasking abilities.
* Exceptional customer service skills with a passion for delivering a luxury guest experience.
* High level of professionalism, discretion and integrity.
* Fluency in multiple languages is a plus.
Working Conditions
* Hours, including weekends and bank holidays.
* Physical demands such as being on the feet for long periods of time and manual handling.
Benefits
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Celebrate your special day with a fully paid day off on your birthday.
* After completing your probation, enjoy a paid day to support a cause of your choice and give back to the community.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
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Other
* Industries
Hospitality
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