Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The successful candidate will need to have proven experience in a similar role previously.
As a valued part of the Forte family, you will:
Be responsible for smooth running of the Front of House operations overnight
Be the first point of contact for our guests during the night shift with the highest level of customer service
Be responsible for creating a memorable and personalised experience for all our guests from arrival to departure
Complete the night audit procedures, ensuring accuracy of reports for handover
Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel
Proven experience in a front office supervisory role, preferably in a luxury hotel environment, is preferable, but not essential
Ability to work nights and weekends
Who we are looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
High personal and professional standards
Strong instincts when it comes to anticipating the guests' needs
Excellent communication skills with colleagues and guests
Strong attention to detail and problem solving abilities
Team spirit and trustworthiness
Passion, commitment, and pride in your work
Strong knowledge of hotel systems
Ability to remain calm and decisive under pressure
Leadership skills to lead the night team and keep them motivated
Why work for us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks: Discounted rates across our collection of iconic hotels
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition programs
Annual awards
Occupational Pension Scheme
50% discount on food and beverages
25% discount on Spa Treatments
20% discount on Health Spa products
Cycle to Work Scheme
Local Retailer Discounts
Employee Assistance Programme
Discretionary service charge
£35,200 expected package (includes base salary plus qualified estimate of service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
TPBN1_UKCT