Description Team Manager – Delivery Operations Location: Knowsley Hours: 40 hours per week, flexible shifts on a rolling rota (AM, PM, or Evening) Operating Hours: 05:00 – 00:00 Reports to: Operations Manager About the Role At Ocado Logistics, we’re always looking for passionate people leaders who can help drive operational excellence and deliver outstanding service to our customers. We have three exciting opportunities for Team Managers – Delivery Operations to join our growing spoke at Knowsley. As part of a seven-person management team, you’ll play a key role in leading and supporting the delivery operation — ensuring it runs safely, efficiently, and in line with Ocado standards. Each Team Manager will oversee around 120 drivers per shift, contributing to the success of a team of approximately 400 colleagues on site. This is a fast-paced, people-focused role where you’ll make a real difference to the day-to-day running of our delivery service. What You’ll Do Manage and lead the daily delivery operation on your shift Monitor live routes, resolving delivery issues and ensuring customer satisfaction Oversee driver performance, attendance, and engagement Liaise with call centre and driver teams to maintain high service quality Complete administrative and reporting tasks accurately and efficiently – this role requires strong IT proficiency Support with health & safety and fleet management, including vehicle checks and route planning Coach and develop your team, promoting a positive, safety-first culture Conduct performance, absence, and disciplinary meetings in line with policy What We’re Looking For Proven experience in a fast-paced operational or logistics environment Previous team leader or management experience, ideally in delivery, transport, warehouse, or customer service Strong organisational and communication skills, with the ability to prioritise under pressure IT proficient – confident using tracking systems, reporting tools, and admin platforms Experience managing formal people processes (performance or disciplinary meetings) A customer-first approach, understanding how great delivery drives brand reputation Flexibility to work across rotating shifts, including weekends Why Join Ocado Logistics? At Ocado Logistics, we put our people first. You’ll be part of a collaborative management team that values safety, teamwork, and innovation. We’ll support you with the tools and training you need to grow your leadership career while helping to deliver an outstanding customer experience every day. Ready to make an impact? Join Ocado Logistics and help shape the future of delivery operations at Knowsley. Apply now to take the next step in your leadership career.