Job purpose: To provide personalised care and support services to a diverse range of customers. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders. Main accountabilities: Service Delivery· Provide assistance with the personal care and support needs of customers as identified in their care and support plan. · Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals. · Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services. · Provide social and emotional support to customers in line with policies & procedures and best practice. · Promote self advocacy and act as the customers' advocate where appropriate. · Be aware of customers' wellbeing, safety and state of health, reporting any concerns. · Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence. · Ensure all necessary records are accurate and up to date. · Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate Working with people: · Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience. · To participate fully in staff meetings, training and other team activities. · Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Metropolitan's reputation as a leading housing, care and support provider. · Achieve high customer satisfaction levels using feedback and customer insight. · Deal with enquiries from family members, Social Workers and health professionals. · Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments. Managing self and personal skills: · Perform other duties as may be reasonably required by your line manager. · Manage your own continual professional development utilising available learning resources and opportunities and own personal networks. Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email