Licensing Enforcement Officer Permanent Grade C - £35,412 - £41,771 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Do you have experience of investigating complaints? Can you remain calm and professional when dealing with challenging situations? We are looking for a proactive and dedicated Licensing Enforcement Officer to support investigations, compliance checks, and enforcement activities across licensed premises in the city. This is a varied and rewarding role where you’ll work closely with businesses, the public, and partner agencies to uphold licensing standards. What you’ll do Conduct visits to licensed premises to ensure compliance and provide advice on best practice. Investigate complaints and requests for assistance, gathering evidence and preparing reports. Take statements, attend court hearings, and participate in enforcement exercises (including evening/night work). Respond to enquiries and maintain accurate records on departmental systems. Contribute to team meetings, reports, and statistics to support service delivery. What we’re looking for You will have A Professional Licensing Practitioner Qualification (PLPQ) and/or equivalent enforcement experience A Full UK driving licence and access to a vehicle. Experience of working with the public and handling complaints including investigative skills (e.g., interviews, evidence gathering). Knowledge of legal requirements during investigations. Competent in using computer systems. Strong written and verbal communication. Ability to produce detailed reports. Confident working under pressure and using initiative. Team player who can also work independently. Comfortable attending court and giving evidence. Ready to make a difference? Apply today and help us maintain high standards of licensing enforcement across Birmingham. Job description and person specification Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Resourcing&64;birmingham.gov.uk We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.