Job Description
Service Advisor Commercial Vehicles
Salary: £28,000 £32,000 basic + bonus up to £4,000 (OTE £36,000)Hours: 44.5 hours per week (including 1 in 3 Saturday mornings)
A well-established commercial vehicle dealership in Bicester is looking to recruit an experienced Service Advisor to join a busy and professional service team.
Youll be the main point of contact between customers and the workshop, playing a key role in delivering an excellent customer experience while supporting workshop efficiency and profitability. This is a fast-paced environment where no two days are the same.
The Role:
* Manage customer bookings from arrival to completion
* Prepare job cards and capture all vehicle and repair requirements
* Provide regular progress updates to customers
* Gain authorisation for work and upsell repairs professionally
* Manage WIP, workshop loading, and invoicing
* Handle phone, face-to-face, and walk-in customer enquiries
* Maintain accurate service and vehicle records
Working Hours:
* Monday to Friday rotating shifts:
o 7:00am4:00pm / 8:00am5:00pm / 9:00am6:00pm
* 30-minute unpaid break
* 1 in 3 Saturday mornings (8:00am12:00pm)
The Ideal Candidate:
* Previous automotive Service Advisor experience (VAG preferred)
* Strong customer service and communication skills
* Excellent attention to detail and organisation
* Comfortable working in a busy commercial environment
* Experience with HGV or Light Commercial vehicles is advantageous
Whats on Offer:
* Competitive salary + bonus scheme
* 30 days annual leave including Bank Holidays
* Manufacturer training and career progression
* Pension scheme and additional benefits
* Friendly, supportive, family-run business environment
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