Duties and responsibilities: Oversee daily office operations, including filing, record-keeping, and correspondence. Handle incoming and outgoing mail, emails, and phone calls. Maintain and update resident records, staff files, and care home documentation. Manage schedules, appointments, and meetings for management and staff. Monitor office supplies and place orders as needed. Support budget tracking and expense reporting. Assist with payroll processing, invoicing, and petty cash management. Maintain employee records, including attendance, leave, and performance reviews. Organize and store documents securely (e.g., care plans, contracts, policies). Act as a liaison between management, staff, residents, and families. Support emergency preparedness (e.g., fire drills, staff training). Handle inquiries from residents and families regarding billing, care plans, or services. Help organize social events and activities for residents. Troubleshoot basic IT issues or liaise with IT support. Skills/Qualifications/Experience: Strong organizational & multitasking abilities. Excellent communication (written & verbal). Proficiency in MS Office & care home management software A relevant 1-2 years of experience in administrative or Office Management role.