Are you someone who?
Do you enjoy speaking with people on the phone?Are you naturally inquisitive, open to challenges and able to simplify ways of working?
If so, this role within the Group Income Protection Claims team could be for you!
A bit about the job
We are currently expanding our team of experienced Case Managers within our Group Income Protection Claims Team. Our purpose is to support a portfolio of customers, helping their absent employees in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer term or permanent absences and may take the guise of telephony support, arranging treatment, assessing a claim for benefit or all of the above.
Many of the absences you manage will be complex, sensitive and require high levels of empathy; the nature of our work means that you are often supporting individuals that are undergoing treatment, financial difficulties and sometimes life-changing circumstances. You will need excellent interpersonal skills and demonstrate the ability to make and communicate clear decisions in a compassionate manner, whilst also recognising the terms of the contract.