Job Introduction
Notting Hill Genesis, one of London's largest housing associations, is seeking dynamic Repairs Officers to join our dedicated Repairs Hub. In this crucial role, you'll be at the forefront of our mission to provide 'best in class' repair and maintenance services, directly improving the living conditions of our residents. We aim for our residents to only ask once, and if things go wrong, that we fix failures fast.
What you’ll do
As a Repairs Officer, you’ll be a key part of our Repairs directorate, making sure day-to-day repairs are coordinated effectively and completed to a high standard. You’ll use your problem-solving skills and customer-focused mindset to ensure residents only need to ask once—and if things go wrong, we fix them fast. Working closely with colleagues and contractors, you’ll help maintain safe homes, ensure compliance with regulations, and deliver a service that residents can rely on.
Join us in our commitment to delivering excellent service and creating well-maintained homes where our residents feel safe and proud.
How you’ll do it
1. Ensuring our contractors and inspectors are providing a consistently high-quality service that delivers against the six customer priorities in the customer strategy.
2. A trusted and reliable NHG presence, making sure all visits and inspections are completed on time.
3. Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management.
4. A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback
5. Recommend, oversee and develop a best in class repair delivery service that meets our targets and delivers continuous improvement.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
6. Experience in working in a customer service environment
7. Highly organised and experience of managing conflicting priorities in a busy office environment
8. Experience of providing performance monitoring and commentary against business targets
9. Good understanding of relevant legislation and regulatory requirements.
Desirable:
10. Experience in managing and coordinating responsive repairs
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
11. Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
12. Generous pension scheme
13. Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
14. Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
15. Health cash plan
16. Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
17. Interest free loans - season ticket loan, tenancy deposit loan, and training loan
18. Cycle to work scheme
19. Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be invited to interview and assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Attached documents